Terms and Conditions of Supply




These general terms and conditions of supply ("Terms and Conditions of Supply") apply to any order you place through www.mygymwardrobe.com(our “website”).

This website is operated by My Gym Wardrobe Ltd. We are registered in England and Wales under company number 10421104 and have our registered office and main trading address at 25 Balham Park Road, London, SW12 8DX, United Kingdom. Our VAT number is 2673558581.

You must read these Terms and Conditions of Supply carefully. By placing an order through the website, you confirm that you have read, understood and agree to these Terms and Conditions of Supply in their entirety. If you do not agree to these Terms and Conditions of Supply, you must not order any product through our website.

You can contact us by writing to us at hello@mygymwardrobe.comor My Gym Wardrobe, PO Box 73508, London SW12 2DS.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

Throughout the website, the terms “we”, “us” and “our” refer to My Gym Wardrobe Ltd. When we use the words "writing" or "written" in these terms, this includes emails.


The following terms and conditions and policies also apply to your use of our website:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our website, you must comply with this Acceptable Use Policy.

Changes to these Terms and conditions

We may amend these terms from time to time. You are expected to check this page every time you wish to use our website, as they are binding on you.

Placing an Order

You must be over 18 years old to place an order.Items placed into your online basket are not reserved, so may be sold whilst you continue to browse. 

When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. When you place an order, you will be required to provide some compulsory personal information. Please see our Privacy and Cookie Policy for more information on how the personal information you provide when placing an order will be used.

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order, the time when a contract is formed between us, will take place only when your payment has been approved us and we have debited your credit or debit card.

If we cannot supply you with the product you ordered, we will inform you of this in writing (including email) and not process your order. If you have already paid for the product, refund you in full as soon as reasonably possible. 

Although we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you over the course of one (1) week, we will cancel your order.

If you wish to make a change to the products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will inform you of any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order.

You own the product(s) once we have received payment in full.

Our products

Products are always subject to availability. If an item is out of stock, you may choose to receive an e-mail notifying you when it is back in stock.

We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions of Supply or other policies, as listed above. We also reserve the right to limit the sales of our products to any person or geographical area.

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. 

Product packaging may vary. The packaging of the product may vary from that shown in images on our website. 


All transactions carried out on mygymwardrobe.com will be made in Great British Pounds (GBP£). All prices shown on the website are inclusive of VAT. 

We accept Visa, MasterCard, Visa Debit, Visa Delta and American Express. You can also choose to pay using PayPal. When selecting Paypal at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to  www.mygymwardrobe.com

By completing your payment details you confirm that the credit or debit card being used is yours. For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.

Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

 Delivery costs

My Gym Wardrobe will update and publish current shipping rates on the website where applicable. Rates may vary because of promotion or sales on the website, the provision of this may cease at any moment at our discretion. My Gym Wardrobe reserves the right to change its shipping rates, delivery method and shipping provider at any time.

We aim to despatch your orders within 1 working day. Orders are processed and shipped on business days only (Monday - Friday, excluding bank holidays). 

UK Mainland Delivery: We offer free shipping on orders over £95. Orders less than £95 will incur a £3.95 delivery fee. All orders to the UK Mainland will be dispatched using Royal Mail. Each delivery is estimated to take 3-5 working days from dispatch to arrival. 

International Delivery: To ensure that the most accurate pricing, taxes and delivery costs, please contact us at  hello@mygymwardrobe.com  to let us know that you need state you need international delivery and confirm your address and phone number. Our customer service team will call you promptly to finalise your order.

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we may not be able to deliver to certain destinations outside the UK. Our products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.  

Where the supply of your product(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Returns and exchanges

As a consumer, you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods you ordered. You can request a refund or exchange on your order form, which will need to be enclosed with the items you send to the specified returns address below for return or exchange. Our policy is that all items returned must be in new condition, unused and with all garment tags still attached. Returns that do not meet this requirement will not be accepted and will be sent back to you.

If you request a refund and paid a delivery charge, it will be included in your refund once we have received your returned order in the required condition. Please note that the delivery charge refund will be to the value of standard delivery. We will process your refund within 14 days of receipt of the products. An item returned for exchange will be processed and new item dispatched within seven (7) days of return. 

Returns and Exchange Address:


If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware of the following terms that apply:

  • Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
  • Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

This is not intended to be a full statement of all your rights under the Regulations. Full details of your rights under the Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).

Legal Compliance

You agree that you will not use, sell or supply any product(s) purchased from My Gym Wardrobe in an unlawful manner and, in particular, will comply with all export controls and sanctions rules.


There are certain liabilities which we cannot exclude by law and nothing in these Terms and Conditions of Supply limits our liability for personal injury or death caused by our negligence or for fraud.

You have certain rights as a consumer, including statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these Terms and Conditions of Supply will affect these statutory rights and, in particular, we will perform our obligations under these Terms and Conditions of Supply with reasonable care and skill.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms and Conditions of Supply. We will not be liable to you if we are prevented or delayed from complying with our obligations under these Terms and Conditions of Supply by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

Assignment, waiver and third party rights

We may update or amend these Terms and Conditions of Supply from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the website.

You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions of Supply to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions of Supply to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions of Supply shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these Terms and Conditions of Supply are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions of Supply shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms and Conditions of Supply. No third party shall be entitled to enforce any of these Terms and Conditions of Supply, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These Terms and Conditions of Supply are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 


Questions about our terms and conditions should be sent to us at hello@mygymwardrobe.com.

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